Sentient Forms Terms of Service

Effective date: May 20, 2026

Version 1.0 — May 20, 2026

These Terms of Service are a legal agreement between TWP Technologies, LLC, a Wyoming limited liability company, with a notice address at 1603 Capitol Ave, Ste 415 #379013, Cheyenne, WY 82001, United States, and the person or organization that accesses or uses the Sentient Forms website, managed service, accounts, hosted infrastructure, billing systems, support services, telemetry endpoints, documentation, or other non-GPL services.

In these Terms, “TWP,” “Sentient Forms,” “we,” “us,” and “our” mean TWP Technologies, LLC. “Customer,” “you,” and “your” mean the person or organization using the Services. If you use the Services for an organization, you represent that you have authority to bind that organization.

Sentient Forms is intended for professional site operators, including businesses, agencies, webmasters, and people operating their own websites. It is not positioned as a general consumer application, although individual site owners may use it.

1. GPL plugin code and separate service terms

The Sentient Forms WordPress plugin code distributed under GPLv2-or-later is licensed under that open-source license. These Terms do not limit any rights you receive under the GPL for covered plugin code. Installing, copying, modifying, or redistributing GPL-covered plugin code alone does not create assent to commercial service terms.

These Terms govern the Sentient Forms website, accounts, managed SaaS service, Central Proxy Server, billing systems, support services, telemetry endpoints, hosted infrastructure, documentation, service content, non-plugin systems, and other commercial or hosted services.

The GPL-covered WordPress plugin code or repository may be public or open-source. Sentient Forms logos, trademarks, website copy, documentation, screenshots, brand assets, service content, and other non-code creative materials remain owned or controlled by TWP except for permissions required by WordPress.org distribution or the GPL-covered plugin package.

2. Definitions

“Services” means the Sentient Forms website, accounts, managed service, billing systems, support services, telemetry endpoints, hosted infrastructure, Central Proxy Server, documentation, service content, and other non-GPL services made available by TWP.

“Plugin” means the Sentient Forms WordPress plugin code distributed for installation on Customer-controlled WordPress sites.

“Production CPS” or “Sentient Forms CPS” means the Sentient Forms Central Proxy Server behind the public managed-service API. The CPS is a relay-plus-service-control-plane that handles managed execution relay, authentication, billing, metering, long-running execution, telemetry ingestion, operational safety, support, and account administration. It is not merely a pass-through pipe, and it is not the Customer’s regulated decision system.

“Direct OpenRouter Execution” means the provider path where a Customer’s WordPress site sends request content directly to OpenRouter using the Customer’s OpenRouter credentials and configuration. Direct OpenRouter Execution sends request content from the Customer WordPress site to OpenRouter, not to the Sentient Forms CPS.

“Sentient Forms Managed Service” means the optional managed-service provider path where Sentient Forms handles managed execution relay, billing, metering, long-running request handling, support, abuse prevention, and service administration through the Sentient Forms managed service/CPS.

“Custom Actions” means site-owned action definitions created, edited, mapped, and controlled by the Customer. Custom Actions are not locked behind Sentient Forms Managed Service subscriptions and may be used through any configured provider path that is otherwise available to the Customer, including Direct OpenRouter Execution.

“Site Context” means optional context created or maintained for a Customer’s site, including manually entered context or AI-generated context based on the site URL, public-site research prompt, selected model, request metadata, and public pages that web-capable models may search or fetch.

“Metadata-only telemetry” means opt-in operational telemetry that may include plugin/runtime versions, provider path, action code, opaque execution request ID, adapter, job status, attempts, timing, and sanitized error or warning codes, and excludes form contents, prompts, outputs, raw errors, visitor identifiers, provider request IDs, secrets, billing secrets, and OpenRouter BYOK payloads.

At launch, Gravity Forms v1 is the supported form builder adapter. Future adapters may be released, but they are not launch-supported functionality unless expressly identified by TWP.

3. Acceptance, administrator authority, and electronic records

You accept these Terms when you create or access a Sentient Forms account, activate a managed site identity, start managed checkout, use Sentient Forms Managed Service, opt into metadata-only telemetry, request support, accept an in-product service disclosure, or otherwise use a hosted or commercial Service. If you do not agree to these Terms, do not use the hosted or commercial Services.

You consent to receive and accept Terms, policies, disclosures, order details, renewal terms, provider notices, support notices, and other Service records electronically.

TWP may record information needed to administer the Services and prove acceptance, including the Terms version, Privacy Policy version, disclosure version, accepted checkbox text, acceptance timestamp, account identifier, license identifier, site identifier, plan, price, billing interval, administrator user identifier, IP address or IP hash, browser or user-agent metadata, and related technical records.

An administrator who accepts a disclosure, enables a provider path, starts managed checkout, opts into telemetry, submits support diagnostics, or activates a managed service feature represents that they are authorized to do so for the Customer. The Customer is responsible for all administrator actions taken through its WordPress site, Sentient Forms account, site identity, license, or billing account.

4. Order of precedence

If there is a conflict between documents, the following order controls for the conflicting subject matter:

a signed written agreement with TWP that expressly overrides these Terms;
a signed Data Processing Addendum, service-provider addendum, Business Associate Agreement, or other regulatory addendum, but only for the subject matter it covers;
an executed order form or checkout page terms that expressly apply to the purchased plan or transaction;
product-specific policies or appendices referenced in these Terms, including any billing terms, acceptable-use terms, vulnerability-disclosure terms, or service-specific policies;
these Terms; and
documentation, readme files, support materials, marketing pages, and website content.

Documentation, readme files, support materials, and marketing pages do not override these Terms unless a signed written agreement says otherwise. The GPL controls rights in covered plugin code.

5. Scope of Sentient Forms

Sentient Forms provides a WordPress plugin and optional managed services for running LLM-backed actions from supported WordPress form submissions.

The Plugin is local-first by default. Customer-owned configuration, action definitions, form mappings, provider settings, consent records, execution logs, selected results, and migration records may be stored in the Customer’s WordPress database.

Direct OpenRouter Execution is available when a Customer connects its own OpenRouter credentials. In that path, selected form fields, rendered prompts or action instructions, model identifiers, and request metadata are sent from the Customer’s WordPress site to OpenRouter. Sentient Forms does not receive Direct OpenRouter BYOK or free-model execution payloads unless the Customer separately sends information to TWP through Sentient Forms Managed Service, support, metadata-only telemetry, or another configured path.

Sentient Forms Managed Service is optional. It is intended for Customers who want Sentient Forms to handle managed execution relay, billing, metering, long-running request handling, support, abuse prevention, and service administration through the Sentient Forms managed service/CPS. For Sentient Forms Managed Service, selected form fields, rendered prompts or action instructions, and operational metadata may transit the CPS as needed for managed execution, metering, billing, support, abuse prevention, and service administration.

Custom Actions are Customer-owned action definitions. Custom Actions are not locked behind Sentient Forms Managed Service subscriptions. A Customer may create, edit, map, and run Custom Actions through any configured provider path that is otherwise available to the Customer, including Direct OpenRouter Execution. Managed subscriptions may affect convenience, billing, metering, long-running execution, or managed provider access, but they do not determine whether Custom Actions can exist or run through Direct OpenRouter Execution.

Site Context generation may send the site URL, public-site research prompt, selected model identifier, and request metadata to the selected provider. Web-capable models may search or fetch public site pages. Customers should not use Site Context to intentionally collect or transmit secrets or regulated personal data.

Administrator-configured webhooks may send the form entry identifier, local action context, action result, and configured webhook metadata to the destination chosen by the Customer. Webhook receivers are separate third parties selected by the Customer.

6. Customer configuration and responsibility

You are responsible for your WordPress site, hosting environment, forms, form fields, prompts, Custom Actions, Site Context, model choices, provider paths, provider credentials, webhooks, privacy notices, consent flows, retention settings, security settings, backups, administrator access, and legal compliance.

You decide which form submissions, fields, prompts, Site Context, outputs, and webhook payloads are processed. You must not configure the Services to process prohibited regulated or highly sensitive data unless expressly permitted by a separate written agreement with TWP and supported by appropriate technical, legal, and provider controls.

For Direct OpenRouter Execution, you are responsible for your OpenRouter account, OpenRouter credentials, provider settings, model choices, routing choices, downstream model-provider terms, logging and retention settings, ZDR or non-ZDR configuration, billing with OpenRouter, and compliance with OpenRouter and downstream provider policies.

For Sentient Forms Managed Service, you remain responsible for determining whether the selected managed provider path, models, outputs, prompts, and workflows are appropriate for your forms, privacy notices, lawful bases, retention obligations, and use case.

For webhooks, you are responsible for the destination URL, destination security, receiver terms, receiver privacy practices, downstream automations, and data sent to or from the receiver.

7. Third-party services and provider changes

The Services may depend on third-party services, including OpenRouter, downstream model providers, Stripe, Google Cloud Platform / Google Compute Engine, Google Workspace, Google Analytics on the public website, WordPress, Gravity Forms, and Customer-selected webhook receivers.

Third-party services may change their terms, pricing, availability, models, routing, logging, retention, training, security, regional handling, rate limits, and policies at any time. We do not control third-party services and are not responsible for their acts, omissions, outages, data practices, policy changes, or pricing changes.

OpenRouter may route requests to downstream model providers. Provider logging, retention, training, ZDR availability, and regional handling can vary by provider, model, endpoint, account settings, and request configuration. Unless a specific configuration and applicable provider terms support it, we do not promise zero retention, no training, regional routing, or HIPAA compliance.

We may modify, suspend, disable, or remove a provider path, model option, feature, integration, or route if required by a provider, required by law, needed for security, needed for billing or abuse prevention, or reasonably necessary to protect the Services.

8. AI outputs and customer review

The Services use artificial intelligence and third-party models. AI outputs may be inaccurate, incomplete, biased, unsafe, offensive, unlawful, infringing, defamatory, unsuitable for your purpose, or inconsistent across runs.

Sentient Forms does not provide legal, medical, financial, tax, accounting, accessibility, privacy-compliance, regulatory, employment, housing, credit, insurance, safety, or other professional advice. Outputs are not a substitute for professional judgment or human review.

You must review AI outputs before using, publishing, sending, storing, relying on, or acting on them. You must not use AI outputs as the sole or authoritative basis for decisions with legal, financial, employment, housing, healthcare, education, eligibility, safety, lending, insurance, immigration, criminal justice, or similarly significant effects unless you have established an independent lawful basis, appropriate human review, required notices, required consents, audit controls, and all technical and contractual controls required by law.

AI systems may follow malicious, conflicting, or unintended instructions contained in form submissions, website content, public pages, Site Context, retrieved web content, Customer prompts, or other inputs. This is sometimes called prompt injection. You are responsible for testing prompts, mappings, actions, webhooks, suppression rules, routing rules, and output-handling rules before production use and after material changes.

Models, provider routes, model capabilities, provider policies, pricing, rate limits, availability, context windows, output formats, logging practices, retention practices, training practices, and regional handling may change. We do not guarantee model availability, model behavior, output accuracy, output safety, output IP status, output exclusivity, or output suitability.

We do not represent that AI outputs are non-infringing, protectable, exclusive, accurate, complete, safe, lawful, or fit for publication or decision-making.

9. Sensitive and regulated data

No HIPAA support is offered by default. TWP does not provide a Business Associate Agreement unless a separate written BAA is signed by TWP.

Unless a separate written agreement expressly authorizes the relevant regulated use, you must not use the Services to process protected health information, payment-card data, nonpublic financial information, education records, children’s personal data, biometric identifiers, precise geolocation, government identifiers, consumer reports, employment screening data, tenant screening data, credit eligibility data, insurance eligibility data, or other highly sensitive or regulated personal data.

Do not collect payment-card numbers, CVV codes, bank credentials, protected health information, government identifiers, or other regulated data through general form fields, prompts, Site Context, support requests, logs, screenshots, webhook payloads, or AI outputs unless TWP has expressly agreed in a separate written addendum and the full workflow is supported by appropriate technical and legal controls.

You must screen your forms, prompts, provider paths, Site Context, outputs, webhooks, and downstream destinations to avoid prohibited regulated data. TWP does not have a duty to screen every payload. Accidental receipt of prohibited regulated data does not mean TWP accepts HIPAA, BAA, GLBA, FERPA, PCI, COPPA, biometric, employment-screening, credit-screening, tenant-screening, or similar regulated-data obligations. If we discover prohibited regulated data, we may suspend, reject, delete, disable, or require remediation of affected configurations or data.

Nothing in this section limits non-waivable consumer, privacy, data protection, or statutory rights that cannot legally be waived or shifted to you.

10. Metadata-only telemetry

Metadata-only telemetry is off unless an administrator opts in after the site has a connected Sentient Forms site identity. Telemetry cron or collection should occur only after consent and after a connected Sentient Forms site identity exists.

If enabled, metadata-only telemetry may include plugin/runtime versions, provider path, action code, opaque execution request ID, adapter, job status, attempts, timing, and sanitized error or warning codes.

Metadata-only telemetry excludes form contents, prompts, model outputs/results, raw error messages, visitor identifiers, provider request IDs, saved provider secrets, billing secrets, and OpenRouter BYOK payloads.

Telemetry is used for reliability, operations, security, abuse prevention, support, and service administration. It is not described as anonymous diagnostics because it may include site, license, or operational identifiers.

Plugin metadata-only telemetry is separate from public website analytics. The Plugin does not include GA4, website analytics, ad pixels, session replay, or similar marketing analytics.

11. Accounts, site identity, credentials, and administrator access

You are responsible for keeping your WordPress administrator accounts, Sentient Forms account credentials, site identity, license credentials, provider credentials, OpenRouter API keys, webhook secrets, Stripe billing access, and other credentials secure.

You are responsible for activity under your accounts, WordPress administrators, site identities, provider credentials, or billing accounts, unless caused by TWP’s breach of these Terms.

You must provide accurate account, billing, site, and contact information and keep it current.

12. Support diagnostics and secrets

Do not send passwords, API keys, private keys, OAuth tokens, payment-card data, protected health information, government identifiers, children’s data, biometric data, nonpublic financial information, or other regulated or highly sensitive data in support requests unless TWP provides an approved secure process.

If you provide logs, screenshots, support bundles, diagnostic exports, error details, configuration details, temporary site access, staging access, or similar support materials, you authorize TWP to use them to provide support, troubleshoot, secure, maintain, and administer the Services, subject to the Privacy Policy and any applicable DPA.

You are responsible for reviewing support materials before sending them and for redacting secrets and regulated data. We may decline, delete, or refuse to process support materials that appear to contain prohibited or unnecessary sensitive data.

Temporary access to your WordPress site, hosting account, provider account, or other systems must be expressly authorized by you. You are responsible for creating limited-purpose credentials, revoking access when support is complete, and ensuring access complies with your own security and privacy obligations.

13. Paid managed service, billing, and checkout-defined plan terms

TWP Technologies, LLC is the seller and service provider for Sentient Forms paid managed services. Stripe is the payment processor unless TWP expressly adopts a separate merchant-of-record arrangement.

Plan names, prices, billing intervals, included usage, managed usage amounts, limits, and commercial plan features are defined by the pricing page, checkout page, order form, or billing portal, not hardcoded in these Terms.

Direct OpenRouter Execution is billed by OpenRouter or governed by your OpenRouter account. TWP does not bill you for Direct OpenRouter BYOK usage.

Paid Sentient Forms Managed Service subscriptions renew automatically unless canceled. By starting a paid subscription, you authorize TWP and Stripe to charge your payment method for recurring subscription fees, applicable taxes if later configured for collection, and any disclosed usage-based, over-limit, or other charges shown at checkout or in the billing portal.

There is no public free trial, auto-converting trial, or Stripe subscription trial at launch. TWP does not create Stripe Checkout sessions with subscription trial periods for the launch managed service.

If TWP offers onboarding usage, it will be a discretionary non-cash promotional credit applied through the Sentient Forms managed-service credit ledger. Promotional credits are not a Stripe trial, not a public trial, not a stored-value product, not a cash credit, not transferable, not guaranteed, and not redeemable for money except where law requires. Promotional credits may expire or be limited under the terms disclosed when granted.

Top-up credit packs are not currently enabled in the local-first WordPress plugin flow and are not a launch offer. If TWP later offers top-up or supplemental credits, they are expected to be limited to the highest managed-service tier unless TWP changes that business decision. The purchase flow will disclose the credit amount, eligible use, expiration period, refund treatment, plan requirements, and other material terms before purchase. Future credits will be non-cash usage units, not stored value, not transferable, and not redeemable for money except where law requires.

Prices are exclusive of taxes unless the checkout page states otherwise. Stripe Tax is not configured at launch. To the maximum extent legally permitted, you are responsible for all applicable sales tax, use tax, VAT, GST, duties, levies, withholding, and similar governmental charges, except taxes based on TWP’s net income and except obligations that cannot legally be shifted. TWP may calculate, collect, withhold, or remit taxes later if required by law or if checkout or tax configuration changes.

You may cancel a paid subscription through the billing portal or another method TWP provides. Cancellation stops future renewal. Unless the checkout page or billing portal states otherwise, paid managed access normally continues through the current paid term after cancellation, unless suspension or termination is justified by abuse, chargebacks, security risk, regulated-data misuse, provider-policy risk, or breach of these Terms.

Fees are nonrefundable by default except where law requires. TWP may provide discretionary goodwill refunds or credits without admitting fault, waiving this policy, or creating a course of dealing.

If payment fails, a subscription is past due, a chargeback or dispute is initiated, or payment activity appears fraudulent or abusive, TWP may suspend managed features, block checkout, block new activations, apply payment blocks, downgrade access, or terminate paid services.

Nothing in this billing section limits any non-waivable right to dispute unauthorized or unlawful charges or any tax, consumer, or statutory right that cannot legally be waived.

14. Acceptable use

You must not use the Services to:

violate law, contracts, third-party rights, provider policies, platform rules, export controls, sanctions, or privacy rights;
collect, transmit, infer, or disclose personal data without a lawful basis, required notices, and required consents;
send spam, phishing, malware, abusive content, deceptive content, or unlawful marketing;
infringe intellectual property, privacy, publicity, or confidentiality rights;
probe, scan, bypass, overload, disrupt, reverse engineer, or compromise the Services, third-party services, or another customer’s systems except as expressly authorized in writing;
bypass metering, billing, license, quota, rate limit, authentication, security, consent, or provider-policy controls;
use the Services for high-risk regulated decisions or safety-critical uses without required human review, legal basis, and written authorization where required;
submit secrets, credentials, private keys, payment-card numbers, or regulated data into Site Context, support requests, telemetry, prompts, outputs, logs, or webhooks except through an expressly supported and authorized secure flow;
misrepresent the Services as providing, automating, or guaranteeing legal compliance; or
use the Services in a way that may harm TWP, Customers, providers, end users, or third parties.

15. Suspension and emergency action

We may suspend, restrict, throttle, block, or terminate access to Sentient Forms Managed Service, site identity, managed billing, support, telemetry endpoints, hosted infrastructure, or other hosted or commercial Services if we reasonably believe:

you breached these Terms or another applicable policy;
your use creates security, privacy, legal, regulatory, provider-policy, billing, fraud, chargeback, sanctions, or operational risk;
continued access may harm TWP, Customers, providers, end users, third parties, or the Services;
a provider, payment processor, platform, court, regulator, or law requires or requests action;
payment fails, a subscription is past due, a chargeback or dispute is initiated, or checkout/payment activity appears fraudulent or abusive;
you exceed plan limits, usage limits, rate limits, site allocations, or fair-use limits;
you attempt to bypass metering, billing, authentication, security, telemetry consent, provider-policy, or license controls;
you use the Services for prohibited regulated data or high-risk uses without required written authorization; or
emergency action is needed to protect systems or data.

For non-emergency breaches that are reasonably curable, we may provide notice and a reasonable opportunity to cure. We are not required to provide a cure period for security incidents, nonpayment, chargebacks, illegal use, provider-policy violations, sanctions risk, misuse of regulated data, attempts to bypass controls, or other urgent risks.

Suspension of hosted or commercial Services does not remove GPL rights in covered plugin code and does not by itself uninstall the Plugin from your WordPress site. However, managed features may stop working. Direct OpenRouter Execution may continue only if your local plugin installation, WordPress site, OpenRouter credentials, provider terms, and configuration allow it.

16. Changes to the Services

We may modify, suspend, limit, or discontinue any hosted Service feature, managed route, model option, provider path, plan, integration, beta feature, or documentation at any time.

We may perform maintenance, updates, security patches, migrations, or emergency changes. We do not guarantee uninterrupted, error-free, or latency-free service, uninterrupted model access, output quality, delivery, lead quality, spam prevention, webhook delivery, provider availability, or business outcomes.

Beta, experimental, private preview, or sandbox features are provided for evaluation and may be changed, disabled, or removed at any time.

17. Privacy and data processing

Our Privacy Policy explains how we process personal data.

If TWP processes personal data on your behalf as a processor, service provider, or contractor through Sentient Forms Managed Service, the parties should enter into a Data Processing Addendum or service-provider addendum where required by law or procurement requirements. Customers needing EU/UK transfer terms, SCCs, UK Addendum, or similar privacy terms should request legal review before relying on Sentient Forms Managed Service for that data.

You are responsible for your own privacy notices, cookie notices, consent flows, records of processing, data subject request processes, and compliance decisions for your WordPress site and form submissions.

18. Security and vulnerability reports

We use reasonable administrative, technical, and organizational measures designed to protect managed systems. You are responsible for securing your WordPress site, administrator accounts, databases, backups, plugin settings, OpenRouter keys, provider credentials, webhook destinations, and local logs.

No internet-connected system is perfectly secure. We do not guarantee that unauthorized access, loss, disclosure, or misuse will never occur.

TWP welcomes good-faith, non-destructive vulnerability reports for TWP-owned Sentient Forms systems that are expressly in scope. Reports should be sent to [email protected]. There is no bounty or reward program at launch unless TWP separately announces one.

The vulnerability disclosure scope excludes Customer WordPress sites, Customer hosting environments, Stripe, OpenRouter, Google, WordPress.org, downstream model providers, webhook receivers, and other third-party systems unless TWP expressly adds them to scope.

19. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” TWP disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and uninterrupted operation.

We do not warrant that the Services, Plugin, managed service, provider routes, models, prompts, Custom Actions, Site Context, outputs, telemetry, billing systems, webhooks, support, documentation, or integrations will meet your requirements, be legally compliant, be error-free, be secure from all unauthorized access, be available without interruption, prevent spam or abuse, improve lead quality, improve business outcomes, produce accurate outputs, or avoid harmful or biased outputs.

We do not control WordPress, Gravity Forms, OpenRouter, downstream model providers, Stripe, Google Cloud Platform, Google Workspace, Google Analytics, webhook receivers, Customer hosting environments, Customer WordPress databases, Customer administrators, Customer prompts, Customer forms, or Customer-selected destinations.

Some jurisdictions do not allow certain disclaimers. In those jurisdictions, disclaimers apply only to the maximum extent permitted by law.

20. Limitation of liability

To the maximum extent permitted by law, TWP will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages; loss of profits, revenue, goodwill, data, use, business opportunity, or business interruption; provider outages; model errors; webhook failures; WordPress-site failures; OpenRouter or downstream model-provider conduct; Stripe or payment-processor conduct; Google Cloud Platform, Google Workspace, or Google Analytics conduct; or third-party service conduct.

To the maximum extent permitted by law, TWP’s total liability arising out of or relating to the Services or these Terms will not exceed the greater of: (a) USD $100; or (b) the fees you paid to TWP for the affected paid managed Service during the one month before the event giving rise to the claim.

The liability limits do not limit: (a) your payment obligations; (b) either party’s right to seek injunctive or equitable relief; (c) your indemnity obligations; (d) your misuse of TWP intellectual property, credentials, or systems; (e) your regulated-data misuse; (f) your unlawful content; (g) claims arising from Customer-selected webhook receivers, provider destinations, model choices, forms, prompts, Site Context, or downstream workflows; or (h) liability that cannot be limited by law.

Each disclaimer, damages exclusion, liability cap, and remedy limitation is intended to allocate risk between the parties and is an essential basis of the bargain. Each is independent and applies even if a limited remedy fails of its essential purpose, to the maximum extent permitted by law.

21. Customer indemnity

To the maximum extent permitted by law, you will indemnify, defend, and hold harmless TWP, its affiliates, personnel, contractors, licensors, providers, and service providers from and against claims, damages, losses, liabilities, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

Customer Content, forms, prompts, Custom Actions, Site Context, outputs, webhooks, or downstream destinations;
your WordPress site, hosting environment, administrator actions, provider credentials, OpenRouter BYOK configuration, model choices, or provider routing choices;
regulated data, sensitive data, privacy notices, consent flows, data subject requests, retention settings, or unlawful data processing controlled by you;
allegations that your content, prompts, outputs, instructions, forms, or use of outputs infringe, defame, violate privacy or publicity rights, breach confidentiality, or violate law;
use of the Services for consequential decisions, regulated use cases, or high-risk workflows without required legal basis, human review, notices, consents, and controls;
violation of third-party terms, provider policies, WordPress rules, OpenRouter policies, Stripe policies, Google service terms, webhook receiver terms, or applicable law; or
your breach of these Terms.

This indemnity does not waive non-waivable privacy, consumer protection, security, data protection, or regulatory obligations that apply to TWP.

22. Effect of termination or cancellation

After termination, cancellation, suspension, or expiration:

Sentient Forms Managed Service and other hosted or commercial Services may stop.
Your WordPress site may retain locally stored plugin data, depending on your WordPress database, plugin settings, retention settings, uninstall choices, backups, and administrator actions.
The Plugin may remain locally installed if your WordPress site and local code allow it.
Direct OpenRouter Execution may continue if your local plugin installation, OpenRouter credentials, provider terms, and site configuration allow it.
TWP may retain account, billing, tax, security, telemetry, support, dispute, and legal records as described in the Privacy Policy, applicable DPA, or law.
Data held by OpenRouter, downstream model providers, Stripe, Google, webhook receivers, hosting providers, or other third parties is subject to those third parties’ terms and policies.
Customer local WordPress data remains the Customer’s responsibility.

If a DPA applies, return or deletion of personal data processed by TWP as processor/service provider will be handled under the DPA, subject to legal, security, backup, billing, and dispute-retention requirements.

23. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules, except that this choice of law does not deprive an individual site owner of non-waivable rights or protections under laws that cannot be waived by contract.

Before filing a claim, the parties will make a reasonable good-faith effort to resolve the dispute informally by contacting [email protected], except where urgent injunctive or equitable relief is needed.

If you use the Services for a business, agency, organization, professional, commercial, or website-operator purpose, you are a “Business Customer.” Any dispute between TWP and a Business Customer arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. The arbitration will be before one arbitrator. Wyoming substantive law will govern the dispute.

The legal place of arbitration is Wyoming. Hearings will be conducted remotely unless the arbitrator determines that an in-person hearing is necessary. If an in-person hearing is needed, it may occur in Wyoming, Chicago, Illinois, or another location agreed by the parties or ordered by the arbitrator for convenience and fairness. Chicago or remote hearings are hearing logistics only and do not change Wyoming as the legal place of arbitration.

The state and federal courts located in Wyoming have jurisdiction for injunctive relief, temporary or emergency relief, disputes not subject to arbitration, enforcement or confirmation of arbitration awards, and fallback litigation if the arbitration agreement is found unenforceable. TWP may also seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, trademarks, confidential information, systems, credentials, security, or rights against abuse of the Services.

If you are an individual using the Services for a personal website and not for a business, agency, organization, professional, commercial, or website-operator purpose, you are an “Individual Site Owner.” Individual Site Owners are not required to arbitrate under this pre-dispute arbitration clause. Nothing in these Terms limits non-waivable consumer, local-forum, small-claims, public injunctive relief, privacy, data protection, tax, or statutory rights that cannot legally be waived. Individual Site Owners may agree to arbitration only after a dispute arises.

Either party may bring a qualifying claim in small-claims court where permitted by applicable law.

Business Customer disputes must be resolved on an individual basis. The arbitrator may not consolidate claims or conduct class, collective, representative, private-attorney-general, or consolidated proceedings for Business Customer disputes unless all parties agree in writing or applicable law does not permit waiver.

To the maximum extent permitted by law, TWP and each Business Customer waive the right to a jury trial for disputes that proceed in court. This jury waiver does not waive non-waivable rights of Individual Site Owners where applicable law does not permit waiver.

For Business Customer disputes, the arbitrator will decide issues of arbitrability, except that a court will decide whether a party is an Individual Site Owner, whether a claim falls within the injunctive-relief carveout, and whether class, collective, representative, private-attorney-general, or consolidated proceedings are permitted.

Arbitration fees and costs will be allocated under the AAA Commercial Arbitration Rules, except that the arbitrator may award fees or costs to the extent authorized by these Terms, applicable law, or a finding of frivolous, bad-faith, or abusive conduct. Nothing in this section limits non-waivable rights.

For Business Customer arbitration, the parties will keep non-public arbitration materials confidential, except as needed to conduct the arbitration, enforce or challenge an award, comply with law, report to insurers, auditors, tax advisers, legal advisers, regulators, or respond to legal process.

24. Notices

TWP may give notices by posting to the Services, sending email to the account email address, providing notice in the Plugin or dashboard, providing notice in the billing portal, or other legally permitted means.

Formal legal notices to TWP must be sent to:

TWP Technologies, LLC
1603 Capitol Ave, Ste 415 #379013
Cheyenne, WY 82001
United States
Email: [email protected]

Operational contacts:

Support: [email protected]
Privacy: [email protected]
Billing: [email protected]
Legal: [email protected]
Security: [email protected]

25. Changes to these Terms

We may update these Terms from time to time. The updated Terms will show a new version date.

For changes that are not material, the updated Terms become effective when posted or on the date stated in the updated Terms.

For material changes that adversely affect paid managed service rights, billing obligations, data processing terms, dispute terms, or Customer obligations, we will provide notice by email, account notice, plugin-admin notice, billing portal notice, website notice, or another legally permitted method. Where required by law or where we reasonably determine re-acceptance is appropriate, continued use of the affected hosted or commercial Service may require affirmative acceptance of the updated Terms.

Changes to these Terms do not reduce rights you already received under the GPL for covered plugin code. Price, plan, renewal, credit, or billing changes apply as described in the applicable checkout, billing portal, order form, or billing terms.

If you do not agree to updated Terms, you must stop using the affected hosted or commercial Services and, if applicable, cancel your paid subscription before the updated Terms apply to your renewal.

26. Miscellaneous

Neither party is liable for delay or failure caused by events beyond reasonable control, including provider outages, hosting failures, labor disruptions, natural disasters, war, terrorism, civil unrest, governmental action, internet failures, power failures, and supply-chain failures.

You may not assign these Terms without our written consent, except to a successor in connection with a merger, acquisition, reorganization, or sale of substantially all assets, provided the successor assumes your obligations. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, corporate restructuring, or by operation of law.

If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver.

The following provisions survive termination: payment obligations, ownership, GPL/service boundary, privacy and data processing, confidentiality, security, disclaimers, limitation of liability, indemnity, dispute resolution, audit and compliance records, and any provisions that by their nature should survive.